"Advanced Sound Service Management"
A management seminar for graduates of "Essentials of Sound Service Management", and owners, general managers and other upper managers. The topics have been chosen to address several issues requested at the "Essentials" seminar, but time did not allow, along with issues facing decision-making managers of CFESA service businesses in the current economic environment.
Agenda
I. Orientation, Introductions and Fine Tuning the Agenda
II. Service Business Success Factors and Metrics:
- Financial,
- Customer,
- Internal processes (What you do and those who do it), and
- Growth
III. Understanding Yourself, Your Employees and Your Customers Better
- DISC analysis
- Using what you understand about yourself and others
IV. Customer Satisfaction:
- Collecting data and information,
- Interpreting data,
- Understanding it all, and
- Utilizing customer satisfaction information for improvement
V. Value-Added Service:
- What is value-added service?
- Why it is a powerful concept
- Developing value-added service
VI. Strategies for Surviving an Economic Downturn and Coming Out of It Better and More Competitive:
- Company
- Employee
- Customer
VII. Conclusion and Challenge
Who Should Attend?
- Graduates of “Essentials of Sound Service Management,” CFESA's first Management Class
- Owners
- General Managers
- Other Upper Managers
Qualifications
Attendees should be in a management position in their companies, and have the desire to improve their managerial skills.
Instructor
Jack L. Huffman, “Essentials of Sound Service Management” and Director-emeritus, University of Wisconsin School of Business Executive Education
Class Dates:
TBA
Class Times
TBA
Registration
TBA
Training Location:
The Platinum Hotel
211 E Flamingo Road
Las Vegas, NV 89169
702-365-5000
www.theplatinumhotel.com
- Cost: The registration fee is $650.00 per person (Member Price) and $1300.00 per person (Non-Member Price), which covers: all course materials and lunches.
Attendee Responsibilities:
- Class Attendees will be responsible for their own hotel reservations. (www.theplatinumhotel.com)
- Transportation to and from class each day if staying at another hotel.
As a representative of my company I understand that by completing and submitting this CFESA no Solicitation Tolerance Policy my company and all its employees agree that no solicitation of technicians or employees of any kind will take place before, during or after the training sessions. If this does happen all of my employees will no longer be eligible for CFESA Certification.
If you would like more information contact Heather Price at hprice@cfesa.com.