"Advanced Sound Service Management"

A management seminar for graduates of "Essentials of Sound Service Management", and owners, general managers and other upper managers. The topics have been chosen to address several issues requested at the "Essentials" seminar, but time did not allow, along with issues facing decision-making managers of CFESA service businesses in the current economic environment.

Agenda

I. Orientation, Introductions and Fine Tuning the Agenda

II. Service Business Success Factors and Metrics:

  • Financial,
  • Customer,
  • Internal processes (What you do and those who do it), and
  • Growth

III. Understanding Yourself, Your Employees and Your Customers Better

  • DISC analysis
  • Using what you understand about yourself and others

IV. Customer Satisfaction:

  • Collecting data and information,
  • Interpreting data,
  • Understanding it all, and
  • Utilizing customer satisfaction information for improvement

V. Value-Added Service:

  • What is value-added service?
  • Why it is a powerful concept
  • Developing value-added service

VI. Strategies for Surviving an Economic Downturn and Coming Out of It Better and More Competitive:

  • Company
  • Employee
  • Customer

VII. Conclusion and Challenge



Who Should Attend?

  • Graduates of “Essentials of Sound Service Management,” CFESA's first Management Class
  • Owners
  • General Managers
  • Other Upper Managers


Qualifications

Attendees should be in a management position in their companies, and have the desire to improve their managerial skills.


Instructor

Jack L. Huffman, “Essentials of Sound Service Management” and Director-emeritus, University of Wisconsin School of Business Executive Education

Class Dates:

TBA

Class Times

TBA

Registration

TBA

  • Training Location:

The Platinum Hotel
211 E Flamingo Road
Las Vegas, NV 89169
702-365-5000
www.theplatinumhotel.com

  • Cost: The registration fee is $650.00 per person (Member Price) and $1300.00 per person (Non-Member Price), which covers: all course materials and lunches.

Attendee Responsibilities:

  • Class Attendees will be responsible for their own hotel reservations. (www.theplatinumhotel.com)
  • Transportation to and from class each day if staying at another hotel.

As a representative of my company I understand that by completing and submitting this CFESA no Solicitation Tolerance Policy my company and all its employees agree that no solicitation of technicians or employees of any kind will take place before, during or after the training sessions. If this does happen all of my employees will no longer be eligible for CFESA Certification.

If you would like more information contact Heather Price at hprice@cfesa.com.

© 2010 Commercial Food Equipment Service Association ۰ 2216 West Meadowview Road, STE 100 ۰ Greensboro, NC 27407 ۰ Ph: 336.346.4700 ۰ Fax: 336.346.4745