CFESA Members Only Documents

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Advertising Agreements


CFESA Order Form
Fax In Order Form - Print this CFESA order form to place an order for DVD's, certified products, directories, warranty report forms and return parts tags


Certification Programs
Proctor Compliance Agreement - This agreement must be signed by your proposed proctor prior to testing
Technician Test Request Form - Fax in test request


Codes
Bar Codes - Manufacturer identification codes
Service Codes - Codes used on warranty submission forms including problem codes


Conferences
Conferences - General Conference Information for members only
Fall 2010 Conference - Savannah, GA
Fall 2009 Conference - Nashville, TN
Spring 2009 Conference - Committee Action Plans


Contracts
Service Contract - CFESA has approved a sample "suggested" service agreement for you to download and implement at your own discretion
Acknowledgement of Release and Indemnification- This agreement should be used by your technicians when replacement parts are provided by the customer
Confidentiality Agreement for 3rd Party Training - A confidentiality agreement that CFESA members can require a 3rd party training provider to sign before registering technicians


Equipment Installation
Equipment Installation - General Information


Equipment Installation - Articles
Installation Manuals Database (Internet Explorer only)


Equipment Installation - Other Resources


Industry Standard Definitions
Industry Standards Definitions - CFESA, FCSI and MAFSI listing of industry standard definitions


Legal Services
Legal Service Program - CFESA Members receive a free consultation


MSDS
MSDS Table of Contents - Over 1185 pages of MSDS documents


Marketing
Marketing Toolbox - Download the CFESA logo for your web site or download/order printed material including the CFESA leave behind brochure geared towards the end-user
CFESA brochure - Focused toward end-users. You may download the brochure and print for distribution. You may order pre-printed brochures from CFESA Headquarters and have them shipped to you, they are pre-packaged in bundles of 50. Call CFESA Headquarters at 336-346-4700 to order
Customer Parts Survey - A leave behind customer survey regarding parts
Customer Survey - A leave behind customer survey regarding service


Marketing Databases


Marketing Templates
Marketing Templates - A complete set of templates to implement in your business including:
Response Card - for Service Technicians to leave behind for positive feedback can be downloaded and printed (This is a 2-sided document)


Motions
Motions - A review of motions passed by the CFESA Board of Directors.


Online Service Request Program
Online Service Request Program Agreement - Participate in the CFESA Online Service Request Program. End users fill out a short online service request form via a link in your online directory listing, which CFESA relays directly to your inbox.


Pre-Employment Tests


Presentations
2010 Fall Conference Presentations
Repercussions of Extended Warranties - by Wayne Stoutner of AIS - Appliance Installation & Service. End users are demanding extended warranty coverage from manufacturers. Learn how this will impact your business past the first year.
How to Negotiate Manufacturer Contracts - by Jean Choquette of Key Food Equipment and Dave Hettinger of Hatco. Explore the ins and outs of manufacturer's contracts as well as the steps to negotiating them. A sample agreement, Service Contract A , is also available to assist manufacturers and servicers in conducting transactions.
Water Quality and the Impact on Equipment - by Bill Hagar of Hagar Restaurant Service and Ken Kreuscher of Alto-Shaam Inc. Tackling Water Filtration article by Mike Sherer
How to Measure a Manufacturer's Performance - by Bruce Hodge of General Parts. This seminar provides objective tools for evaluating manufacturer performance and the overall financial impact that these relationships have on your business.
The Rest of the Story... Working with Third Party Providers - by Rick White of Tech 24. An in-depth look at the different types of third party administrators and how they affect your business. Looks at contract pitfalls and explains why disputes between end users and administrators hurt service companies, as well as how correctly managed models can make your company better.
Healthcare Reform - How will it Affect You Personally and as the Small Business Owner - by Dr. Bart A Basi of The Center for Financial, Legal & Tax Planning Inc.
Industry Forecast - by Wes Tyler of North American Commercial Parts & Service Inc and Doug Fryett of Fryett Consulting Group. Together, Mr. Tyler and Mr. Fryett sum up the industry as a whole, based on the CFESA Profit Survey, with Mr. Fryett presenting the manufacturer's forecast.
Expanding and Opening Branches & Business Development Plan - Presentation by Bruce Hodge from CFESA's Spring 2010 Conference
Generational Awareness - Presentation by Paul Lehman from CFESA's Spring 2009 Conference
Trouble Is Your Business - Text Copy (.doc)
Foodservice Careers - A Solid Choice - (.pdf) A script made available to assist members in promoting the DVD "Careers in Foodservice: A Solid Choice" to local schools and tv stations.
OEM Parts: The Essential Solution for Optimal Performance (.doc) - This white paper explores issues associated with using generic vs OEM parts.
OEM Parts: Truth and Consequences (.doc) - Find out why it's so important to use OEM parts for your equipment repairs.
Water Quality Information (.doc) - Have your technicians distribute this document to their end user customers. The document contains important information on water quality and how it affects the operation of their equipment.
How to Market Your Company (.ppt) - A presentation on the do's and don'ts of marketing your company from CFESA's Fall 2005 Conference



Preventative Maintenance
PM Checklists - A variety of checklists pertaining to preventative maintenance programs. Newly added Refrigeration checklists!
Water Quality Information - Important information on water quality and how it affects equipment operation


Privacy Policy
Privacy Policy - View CFESA's Privacy Policy


Regions
Regions & Regional Leaders - Information pertaining to regional meetings, the regional leaders manual and sample agendas from previous regional meetings, available for download and review
Regional Leaders Manual - A good starting point for understanding regional activities


Technician Tips
Tech Tips - Offers tips for technicians in our industry
Tech Tips Word document including specific equipment checklist, things to avoid and general information


Technician Testing
Tech Train Order Form - Technician certification testing study materials order form


Training - Manufacturer


Training - CFESA


Warranty Administration
Warranty Administration Guidelines - An excel spreadsheet containing all major manufacturers contact information and guidelines for filing a warranty claim
MEIKO Labor Standard - The MLS was created and provided by MEIKO to help all of our valued service agents gauge allowable and acceptable labor times to perform routine repairs under warranty and beyond. The MLS will be a standard part of MEIKO’s Warranty Service Program effective November 1, 2010

© 2010 Commercial Food Equipment Service Association ۰ 2216 West Meadowview Road, STE 100 ۰ Greensboro, NC 27407 ۰ Ph: 336.346.4700 ۰ Fax: 336.346.4745