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EGS Class

Refrigeration

Management

Training Programs

CFESA Training Programs: Electric-Gas-Steam (EGS), Refrigeration, Management. Some updated information has been posted including dates, times and locations as well as online registration and contact information.

One main reason for our existence is to promote the highest standards of professional service in order to improve our members' businesses. Continuous education and training are top priorities in the foodservice industry. To help meet these needs, CFESA has developed extensive training programs for foodservice equipment technicians.

Service technicians, who maintain equipment during the warranty period and service equipment after the warranty period, are the keys to continued sales for NAFEM member companies. These technicians are in the position, on a daily basis, to advise end user customers on proper use of equipment, preventative maintenance procedures and basic troubleshooting techniques. All technicians are taught customer service skills and, in many cases, develop relationships of trust based on these skills. CFESA provides the training and resources to help technicians properly repair the equipment of the manufacturers they represent.

EGS and Refrigeration

The CFESA Technician Training Programs cover the elements of gas, electric, steam and refrigeration repair and troubleshooting. These training classes are open to all technicians within the foodservice industry and are held throughout the year in various regional locations. Training is from entry-level to advanced. All technician training programs include classroom and hands-on education and testing on the ability to identify and correct problems on many types of commercial cooking equipment.

Qualifications
Technicians must be familiar with electric, gas and steam theory, must have basic mechanical aptitude and must have 6 months to 3 years experience in the foodservice industry. Technicians must be dedicated to maintaining a learning environment.

Attendee Responsibilities
Class Attendees will be responsible for their own hotel reservations (link provided) and their own transportation to and from class each day (map link provided). Attendees are responsible for their own breakfast and dinners. If the attendee is driving into the class please bring some basic tools with you. If you are flying we do not expect you to carry any tools with you.


Management Training

Management personnel, within the CFESA service agency, are responsible for “keeping operations moving.” That is, they are responsible for the tracking and sales of manufacturer’s parts, as well as service situations, which develop with the manufacturer’s equipment. The CFESA Management Training Class is a three-day classroom course specifically designed to assist managers in doing their jobs better.

Workshop Description
This unique three-day workshop is designed to provide vital development for newer managers while filling in the gaps and adding additional management and leadership learning for seasoned managers.

Qualifications
Attendees should be in a management position in their companies, and have the desire to improve their managerial skills.

Curriculum
Essentials of Sound Management
What An Effective Product Support Function Provides
Strategic and Tactical Planning
Staffing, Managing, Leading and Motivating a Dispersed Group
Optimizing the Quality and Quantity of your technician’s work
Customer Service and Customer Satisfaction

Attendee Responsibilities:
Class Attendees will be responsible for their own hotel reservations (link provided) and their own transportation to and from class each day (map link provided). Attendees are responsible for their own breakfast and dinners. If the attendee is driving into the class please bring some basic tools with you. If you are flying we do not expect you to carry any tools with you.

As a representative of my company I understand that by completing and submitting this CFESA no Solicitation Tolerance Policy my company and all its employees agree that no solicitation of technicians or employees of any kind will take place before, during or after the training sessions. If this does happen all of my employees will no longer be eligible for CFESA Certification.

© 2014 Commercial Food Equipment Service Association ۰ PO Box 77139 ۰ Greensboro, NC 27417 ۰ Ph: 336.346.4700 ۰ Fax: 336.346.4745